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Fiber Connect 2022 Insight from the Broadband Ambassadors’ Broadband Ambassador
“We consider our members as broadband ambassadors,” says Matt Polka, outgoing president and CEO of ACA Connects. Echoing comments he made earlier on a Fiber Connect 2022 panel with leaders of other trade associations, Polka emphasizes the importance of efforts by broadband service providers to help customers understand the value of and unlock the benefits…
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An Updated Perspective on Public-Private Broadband Partnerships
Public-private broadband partnerships can be a win-win for under and unserved communities and for incumbent providers wishing to extend their service beyond their existing footprint. This is one of the conclusions from the above interview with Dave Fridley of FARR Technologies. This conversation builds on his recent presentation at the MTA’s 2022 Convention and Conference,…
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A Culture of Passion and Humility as the Foundation for Broadband
“Culture is one of the key investments you can make in a company,” says Rick Petersen. Speaking at Fiber Connect 2021, Petersen, president/CEO of Peak Internet, emphasizes that investments in technology, such as Fiber to the Home networks, will be worthless without the right kind of culture. Intentional in its efforts to create a culture…
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From 0 to 22k Subscribers in 2 Years
Kayla Wade details how OEC Fiber’s success in going from zero to 22,000 subscribers is directly related to following the Golden Rule.* That is, first and foremost, OEC Fiber staff treats its customers the way they would want to be treated. This means their focus is on transparency, accountability, and accessibility. From a relationship perspective,…
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An Untold Story of Connecting Communities
“It’s really been a success story, actually, an untold story of the pandemic about what our members have been able to do and accomplish to keep their customers and communities connected in one of our nation’s worst times,” says ACA Connects president and CEO, Matt Polka. Speaking at Fiber Connect 2021, Polka argues that lighter-touch…
