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A New Way to Listen and Interact with the Customer
The ability of the service provider to “own the customer experience” could get a little easier in 2018 with the help of a new gateway from Calix. As explained by Calix’s Chris Bernard, the prototype GigaCenter, demonstrated in the above video at ConneXions 2017, incorporates a microphone and speaker, enabling the service provider to provide…
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Peer-to-Peer Learning & More at INDATEL’s 10th Annual Symposium
It was fitting that, with the announcement of the impending retirement of one of its co-founders, Max Huffman, INDATEL kicked off its 10th anniversary of its annual symposium with a brief history of an organization that was truly built from a grassroots effort. Another INDATEL co-founder, Scott Hoffmann, explained how INDATEL germinated with a phone call from…
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Faster Fiber Deployment
Twenty to thirty percent decrease in construction management costs is what Dave Fridley suggests his clients are saving through process improvements implemented the past couple of years (see this interview for further information). Fridley, who is a partner at FARR Technologies, talks about how they have worked with clients and the RUS to streamline the…
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Why IP Matters
Reliability is the hallmark of the traditional public switched telephone network. Steve Angerhofer, Partner at FARR Technologies, describes how they are working with NetBoss to help smaller rural carriers maintain a similar reliability with their broadband networks. By actively monitoring networks, Angerhofer explains how smaller carriers can assure compliance with Service Level Agreements, as well as…
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Local Content, OTT and a Top 10 User Experience
Given the old saying about the weather being a topic of conversation of interest to all people, it stands to reason that micro weather forecasts would be a popular program on a local content channel. In the above interview, Clint Carter, Director | Technology and New Service Introduction for North Central Telephone Cooperative, talks about how…
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Beyond TV – a Real World Example
“The kids have been super excited about the Disney Jr. and Watch TV Everywhere experience,” according to Clint Carter, Director | Technology and New Service Introduction, of Tennessee broadband service provider North Central Telephone Cooperative. In the above interview, Carter discusses their experience in providing multiscreen video services. Befitting the idea that the younger generation has…