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Social Media – “A Cancer on Civility” – #TIS22
Greg Walden sometimes wonders, “Does your mother know you talk that way?” As a former U.S. Congressman for more than two decades representing rural Oregon, Walden has noticed a decline in face-to-face civil discourse. In the above interview, he points to the online world as a cause of the in-person rancor, suggesting that social media…
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Social Customer Support #TIS19
Moving from customer service to customer experience is the change in approach that Misty Tuttle, Sales and Marketing Manager for Horizon, describes in the above interview. She speaks about the importance of meeting the customer where they are and providing support when needed. She is skeptical of the ability of automated bots as replacement of…
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Connecting Loved Ones at #CES2019 & Beyond
Finding a way to connect to her bedridden grandmother in a far-off nursing home was the impetus for Nelly Meunier and her sibling to invent a new way of sharing photos and video with people who aren’t able to navigate the smartphone paradigm. In the above interview, Meunier, CEO, and Co-Founder of Sunday, demonstrates what…
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Matt Polka’s Social Media Bet
“A fun way to communicate and a fun way to learn,” is how Matt Polka describes his social media efforts. He says that social media is a very effective way to build and maintain relationships. Social media help Polka eliminate the friction of distance and time in communicating with ACA members across the U.S.A., as well as regulators…
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Social Media – It Takes a Team
Rosie Berg of Pinnacle, a publisher of directories and web applications, pointed out in her MTA presentation that it takes a team to keep up with social media. She provided an overview of the many online tools that are available for an operator to stay in contact with its prospects and customers. One take-away, in…
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Social Media, BYOD – Racing Faster Than Policy
“You really should have a policy that deals with all aspects of technology,” said Megan Anderson an attorney with Gray, Plant and Mooty. The challenge for employers is keeping workplace rules in step with rapid technology changes. In this interview, Anderson provides useful insight into some of the challenges that technologies, such as social media…
