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A Self Learning Support System
“Bringing and building smart support for devices,” is the role that John Fisher has at Troppus Software Corporation, an Echostar company. Fisher describes the role of their software in helping service provider improve the efficiency of customer support for service providers. With a multi-tier support system that is integrated at the home network level, Troppus…
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Connected Home at the Core of Telecom Success
“The connected home is no longer sort of a peripheral interest. It is core to the success and future of telecommunications services in our country and the world as well,” said Stuart Sikes, president of Parks Associates. Sikes was referring to how the co-location of the Parks Associates’ Connections Conference with TIA 2012 symbolizes the…
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Home Energy Management as Content
“The furnace and the air conditioner in the average home accounts for almost 50% of energy use, so, it’s a big-ticket item about a $1,000 a year in the average home,” according to John Steinberg, EVP of Business Development and Co-Founder of EcoFactor. EcoFactor provides an energy management service with an initial focus on heating…
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Demystifying Home Energy Technology at Retail
“Our job is to demystify the technology,” said Kristen Bowring Senior Director, Platform Lead, Home and Energy Management at Best Buy at the 2012 Smart Energy Summit. In this interview, Bowring explains how Best Buy has created home energy departments in three of their stores, in partnerships with utilities, to test how they can educate customers…
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Help Wanted: A National Clearinghouse for Smart Energy
A clearinghouse that brings third parties and the 2,000+ electric utilities together to create a national market for Demand Response (DR) is needed, according to Roy Perry of Alarm.com. Perry, formerly of Cable Labs, has been a thought-leader in looking at how to achieve energy efficiency goals in cost-effective ways (see this interview from the…
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The Sleepy & Instant On Set-Top
“Lite sleep” and “Deep Sleep” are two of the power-reduction initiatives that Cable Labs is actively pursuing to reduce the power consumption, explains Ralph Brown, CTO of Cable Labs. Being more efficient, without sacrificing performance and not sacrificing user-experience is their goal. With a stated aim that 90% of the set-tops purchased by the end of 2013 be…
