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73 Magic Management Words + 2: Book Review
MTA 2014 was a great source of learning for me, as I had a chance to interview many subject matter experts discussing how broadband operators’ can provide even better service to their customers. Someone who would appreciate this idea of not resting on one’s laurels and providing better service is Everett Christensen, as to quote…
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Dare to Fail
A phrase like, “Dare to Fail,” isn’t typically expected to fall from the mouth of a government worker. Tom Wheeler, cited that phrase – which also happens to be a chapter title from his book – Take Command!: Leadership Lessons from the Civil War – as one that would describe his approach as FCC Chairman. Given…
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Our Time Is Now, #Summit21
“To come to Washington, to move the agenda forward and really try to achieve the reform we have been fighting for, for 21 years,” said Matt Polka, as he described the objective of this year’s ACA Summit. As Polka predicted at last year’s summit, there has been movement in the regulatory realm since last year’s event.…
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Question All Assumptions
The use of Google Maps as an engineering tool is one of the many ways, Farr Technologies has been able to re-engineer, the engineering process. Started just 18 months ago, Dave Fridley and his partners have greatly exceeded their own growth plan. In his MTA presentation, he spoke of the idea of questioning all assumptions,…
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From Social Media to Shelbots
The @Viodi Twitter handle is supposed to be for industry-relevant items, but sometimes it is used for things that are seemingly a bit off-topic. Traveling home from MTA and inspired by Rosie Berg of Pinnacle, I figured that Twitter might be the easiest way to draw attention to what looked to be a potential log-jam…
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Social Media – It Takes a Team
Rosie Berg of Pinnacle, a publisher of directories and web applications, pointed out in her MTA presentation that it takes a team to keep up with social media. She provided an overview of the many online tools that are available for an operator to stay in contact with its prospects and customers. One take-away, in…
