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Faster Innovation Of Service

As widely reported, Verizon will be using this week’s CES to announce home monitoring and control services accessible from smart phones, computer and their FiOS TV service.  Verizon’s FiOS service has received kudos from customers and industry pundits for its continued innovation.  In this interview, filmed at Parks Associates 2010 Connections Conference, Joseph Ambeault of Verizon talks about some of the techniques Verizon has implemented to develop new features more rapidly than ever before as it evolves its FiOS offering.  Watch the video to learn how Verizon is using FiOS as a real-time, multi-thousand-home, focus group.  Perhaps the FiOS acronym should stand for Faster Innovation of Service.

 

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