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The Best Service Is No Service
“The best service is no service,” explains Cable One’s Senior Vice President-Chief Sales and Marketing Officer, Jerry McKenna. McKenna discusses why his company won the Cable Fax Independent Operator Award for 2013. Quick and proactive resolution of problems is a key reason they won the award. He suggests some of the benefits beyond excellent customer…
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We Are Different than the Big Guys
“Washington talks very much about we need to get more broadband into rural areas, but they are still regulating smaller companies many times as if they are larger companies,” said ACA president and CEO, Matt Polka. Polka indicates that regulations threaten his members’ ability to not only offer broadband, but to stay in business. Echoing…
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Cooperation Needed Across the Video Food Chain
“It comes down to the consumer, said Edward T. Holleran, President and Chief Executive Officer of Atlantic Broadband. He suggested a laser-like focus on meeting the needs of the customer is more important than ever, given changes in tastes, technology and competition. He makes the point that broadband has subsidized operators’ video product for some time…
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Wireless Needs Fiber, Not Pixie Dust
“It’s very difficult for policy makers to keep up with what the industry is actually doing,” said Shirley Bloomfield, CEO of NTCA. The implication is that it is unclear how rules will change due to slow reaction of policy makers to fast-moving innovation. As a result, operators face uncertainty, which, to some extent, holds back…
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Opportunities Amidst Uncertainty
The above video captures slices of last week’s Indy Show with soundbites from several of the speakers. Outdated rules, regulatory uncertainty and the burdens of regulations were on the minds of many of the speakers and attendees, as reflected by comments from Ross Lieberman of ACA, Shirley Bloomfield of NTCA and Matt Polka of ACA.…
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Be Careful What You Ask For
Retransmission consent reform was a hot topic at this week’s Indy Show. In this interview, Mike Grebb, Executive Editor of CableFAX provides an overview of some of the discussions heard on this topic, including thoughts on the retransmission consent flare-up between CBS and Time-Warner, comments from Insight founder Michael Wilner on being careful what you…
