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Going Beyond Phone Therapy
“It has to go beyond, what we call, phone therapy,” said James Morehead. Morehead, VP of Product Management for Support.com explains the importance of being able to provide fast and efficient support to meet the demands of consumers. He explains that being able to embed software hooks to enable remote the monitoring of devices within the home…
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PlumChoice at Connections 2009
Ken Pyle interviews Fred King of PlumChoice, at CONNECTIONS 2009 in Santa Clara, CA. King explains how they work through service providers and consumer electronic manufacturers to help them help their customers. King suggests that now is a good time to provide remote support services, as people are opting for more frugal behavior and as…
