“It has to go beyond, what we call, phone therapy,” said James Morehead. Morehead, VP of Product Management for Support.com explains the importance of being able to provide fast and efficient support to meet the demands of consumers. He explains that being able to embed software hooks to enable remote the monitoring of devices within the home is a critical element for providing efficient and invisible support.

He points out that the number of services and type of devices utilized on the home network has multiplied and the overall complexity in the home network continues to increase. As a result, Morehead has seen support services evolve  in the past few years from being PC-centric to more home network-centric. This has led to increased demand for support services.

[ViodiTV coverage of CONNECTIONS™ brought to you by Parks Associates]