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Bundling By a Thousand Cuts
Introductory pricing for telecom services has caused this author extreme frustration. Warren Lee, President and CEO of NeoNova, explains how one cable operator gradually gets their customers to pay more for services they might not have ordered in the first place. The operator has something like an 88% retention rate of its customers using this technique. Lee…
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Are We at the Tipping Point?
“Soon the Millennials and Gen-Xers will take over,” so said telecom analyst and journalist, Gary Kim. In this brief video, Kim talks about why this shift in culture is important to service providers. He also suggests that operators, particularly mobile operators, need to consider more than bandwidth when determining network robustness. ViodiTV at IP…
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Broadband Customer for Life
David Lewis of TCA , a prominent consulting firm to independent telcos, discusses the importance of broadband for an independent telco to retain its subscriber base. He recommends that independent telcos find services to add value to the broadband pipe; before someone else does. This program at IP Possibilities 2008 is brought to you by…
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Really Low Cost Video Capture – A Review
Do you have loads of old analog tapes that you need to convert to digital or need a way to bring analog video into your iPod? The Pinnacle Video Transfer [PVT] may be just the device you need. The PVT converts composite or S-Video and stereo audio inputs into highly compressed MPEG-4 files. There are three levels…
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Katie Johnson at MTA
An interview with Cronin’s Katie Johnson at MTA on customer satisfaction and the actual point of sale and competitive measures.
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The Ripple Effect for Local Development
Ken Pyle interviews Susan Cosner at RIITA. Susan is the VP of Community Initiatives at the Iowa Area Development Group. They’re working with INS and telco’s across Iowa to help local communities develop, or the Main Streets of Iowa.
