Being the Local Technology Leader

Ron Laudner of OmniTel and Chairman of OPASTCO discusses the challenges and opportunities of serving the networked home.  He emphasizes the importance of understanding the questions and the needs of the customers.  It starts with the simple things, like ease-of-use.  He emphasizes that the operator has to be recognized as the technology leader.  Education and employee training become a part of technology leadership.  He explains some of the clever ways they are getting the message out to their customers and how it is creating opportunities beyond their traditional service areas.  

This video was filmed at the 2011 IP Possibilities conference.