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Social Customer Support #TIS19
Moving from customer service to customer experience is the change in approach that Misty Tuttle, Sales and Marketing Manager for Horizon, describes in the above interview. She speaks about the importance of meeting the customer where they are and providing support when needed. She is skeptical of the ability of automated bots as replacement of…
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Protected: Close to the Customers #Summit21
There is no excerpt because this is a protected post.
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Social Media – It Takes a Team
Rosie Berg of Pinnacle, a publisher of directories and web applications, pointed out in her MTA presentation that it takes a team to keep up with social media. She provided an overview of the many online tools that are available for an operator to stay in contact with its prospects and customers. One take-away, in…