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Clean Restrooms = Happy Customers
It all starts with clean restrooms, indicates Business Growth Speaker, Meridith Elliot Powell. Powell was referring to Buc-ee’s, the iconic Texas-based gas station chain, and how the founders realized that a clean restroom was the most important feature for road-weary travelers looking for a brief rest. By focusing on a feature that other gas stations…
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The Best Service Is No Service
“The best service is no service,” explains Cable One’s Senior Vice President-Chief Sales and Marketing Officer, Jerry McKenna. McKenna discusses why his company won the Cable Fax Independent Operator Award for 2013. Quick and proactive resolution of problems is a key reason they won the award. He suggests some of the benefits beyond excellent customer…
