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21st Century Technology Etiquette
Two years ago, we opened the New Year with a review of the book, Talk to the Hand. This book looked at the increasing coarseness in today’s society. Although not necessarily the intent, this book gave some good ideas as to ways telecom companies could improve customer service. Along these same lines, we kick…
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Fortunately, She Is a Great Writer
Leslie Ellis of Ellis Edits provided wit and great insight as the moderator of the opening panel at CableNEXT. Unfortunately, she lost her voice in the process. Watch this video to see the Bob Dylan approach she took on another panel she moderated. For those of you who don’t know her, Leslie is cable technology…
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Happy Halloween from the Pyle’s Pumpkin
The user-generated content phenomenon is about niche content, where the audience size might be in the thousands, the hundreds, or the tens. The audience for this next video is probably three or four people. Still, it speaks to that audience as powerfully as any other form of communication could because it has a personal message…
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Wiring Basics 101
As a native of the golden state of California it is difficult for me to comprehend that the ground can freeze, making it impossible to dig. A comment made at NTCA’s Key Employee Conference, reminded me of the challenge frozen ground presents to service providers that need to repair a buried drop. It is common for a…
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Begging for Permission to Climb Mount Umunhum…
It may not be the highest peak in Santa Clara County, but it is definitely one of the most majestic. Recognizable by the 4-story former Air Force building, Mount Umunhum rises sharply from the southern floor of Silicon Valley. The revolving radar dish atop this mountain made a big impression on me when I was…
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Grandma Got a Wii – 24% of Gamers Are 50+
This video from the AARP reinforces the idea that the Wii spans generations, as it suggests that 24% of the gaming population is 50+. This video demonstrates how seasoned citizens are using the Wii to remain active in a new way. An interesting point, not explicitly stated in the video, is how the Wii’s activities…
