A Platform for Supporting the Customer

Jordan Socran of Radialpoint discusses their solution for helping service providers and CE vendors help provide support to their customers.  Through its platform and/or agents, Radialpoint leverages a brand’s existing customer support approach to help consumers with their connected home needs.  Radialpoint wants to help their customers compete with offerings such as Best Buy’s Geek Squad.  In this interview, Socran talks about how brands can monetize these efforts.

ViodiTV coverage of the 2011 CONNECTIONS™ conference brought to you by Parks Associates.