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A New Way to Listen and Interact with the Customer
The ability of the service provider to “own the customer experience” could get a little easier in 2018 with the help of a new gateway from Calix. As explained by Calix’s Chris Bernard, the prototype GigaCenter, demonstrated in the above video at ConneXions 2017, incorporates a microphone and speaker, enabling the service provider to provide…
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Voice Enabling the Connected Home
Voice as a key enabler of smart home success was a common theme of CONNECTIONS™ 16. Brett Sappington, Senior Director of Research for Parks Associates, cites presentations from companies, such as Amazon and Rovi, that focused on how the voice-machine interface is becoming an important way of communicating with smart home devices. He points out that…