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	<title> &#187; 21st century</title>
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		<title>21st Century Technology Etiquette</title>
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		<pubDate>Fri, 04 Jan 2008 20:04:33 +0000</pubDate>
		<dc:creator>Ken Pyle</dc:creator>
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		<category><![CDATA[21st century]]></category>
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		<description><![CDATA[Two years ago, we opened the New Year with a review of the book, Talk to the Hand.&#160; This book looked at the increasing coarseness in today&#8217;s society.&#160; Although not necessarily the intent, this book gave some good ideas as to ways telecom companies could improve customer service. &#160; Along these same lines, we kick [...]]]></description>
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