ViodiTV


You Can’t Outsource the Local Loop


In this exclusive video interview at the 2012 MTA Annual Convention, Kent Larsen of CHR Solutions talks about what he means by his statement that it is not possible to outsource the local loop. He suggests that rural broadband operators need to focus on their strengths and share costs where they can if they are to thrive in this changing environment.

Here is a link to the video interview with operator referenced in the above video that is redeploying their people into more of a customer facing and in-home support role, after they improved their operational efficiency through the implementation of an all-fiber network.

http://www.viodi.tv/2012/08/13/more-efficient-and-better-customer-support/

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